Here are some of the frequently asked questions by our customers. If you should have further questions that aren’t addressed here, please contact our office and we’d be happy to help you.
You will first need to sign up to bid for the auction on Bidspotter. Once registered, we will contact you to go over terms. We require either a credit card or bank letter of guarantee on file for your first time bidding. If you are new and international, we may require a deposit to approve you. Please refer to the full Auction Terms listed on Bidspotter under the auction you are bidding at.
Most previews are by appointment only. Each auction has a different schedule, so it is best to contact us to find out the specific scheduled preview dates.
We prefer wire transfer or ACH payment within 2 business days. We do accept credit card payments under $10,000. All credit card transactions have a 3.15% fee charged.
A bank letter of credit is a document provided by your financial institution that guarantees you have funds available in your account to make purchases at our auctions.
Most previews are by appointment only. Each auction has a different schedule, so it is best to contact us to find out the specific scheduled preview dates.
Invoices will be sent no later than the morning following the sale. Payment must be received within 2 business days following the auction.
All state, county and city sales taxes apply at our auctions. Upon registering for each auction, we will send you a tax exemption form. If you qualify, you can return the completed form to us, and we will mark your invoice as tax exempt
The buyers’ premium is an advertised percentage added to the high bid to determine the total price to be paid by the buyer. If there is a 10% buyers’ premium and an item sells for $100.00, the high bidder will pay $110.00 plus the rigging fee and applicable sales tax.
The buyers’ premium only applies to the bid price. It is not applied to the rigging fee.
Upon receipt of payment, we clear your items for removal. We have an approved rigger onsite at each auction and you will be put in contact with them. You will need to organize removal of your items with them. The timeline for each auction is advertised before bidding opens
The rigging fees are posted in the description of each item and is due on your invoice. The rigging fee is the fee the rigging company charges to load the piece of equipment onto the customer’s trailer for domestic shipping. International shipping may require additional charges and/or custom shipping crates that will be in addition to the posted rates.
The rigging fee does not include the item being placed onto a shipping skid unless specifically stated. If a piece needs a shipping skid, that additional fee will be quoted to you.
Once your invoice is paid, you will communicate with the rigger. They will provide you with dimensions, weight, and a scheduled day that you can send a truck in.
If you have a freight broker, you can work with them. Otherwise, we can help suggest freight brokers that are familiar with our auctions.